Return Policy

If you have received the wrong items or if your order arrives damaged, please contact us at granandco.uk@gmail.com to discuss the issue further.

Not completely satisfied with your purchase? You can return unused and undamaged items within 14 days of receipt, provided they are in their original, resalable condition.

Once we have received and inspected your return, you will be eligible for a full refund, excluding return shipping costs. We cannot offer refunds or exchanges for items that appear used, opened, or not in their original condition.

Return Conditions & Guidelines:

✔️ Items must be unused, unopened, and in their original packaging.
✔️ Return shipping costs are the customer’s responsibility.
✔️ Ensure items are securely packaged to prevent damage during transit.
✔️ Always use a trackable and insured shipping service when returning items. We are not responsible for lost or damaged returns.
✔️ A return authorisation is required before sending your items back – returns without approval may not be processed.

Easy Returns in 3 Simple Steps:

Step 1: Request return information using the contact form below. Provide your order number, email address, and reason for the return.

Step 2: Send your order to the provided return address. Make sure the package includes a Track & Trace number. As the sender, you are responsible for the return shipment.

Step 3: Receive your refund. Once we have received and approved your return, we will process your refund within 5 business days.

Contact Us

For any questions or concerns, feel free to reach out to us at Contact.