Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: The period during which the consumer can exercise their right of withdrawal.

Consumer: The natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.

Day: Calendar day.

Long-term agreement: A distance contract relating to a series of products and/or services, with obligations for delivery and/or purchase spread over time.

Durable data storage medium: Any means that allows the consumer or entrepreneur to store information addressed personally to them in a way that enables future consultation and unaltered reproduction of the stored information.

Right of withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period.

Entrepreneur: The natural or legal person who offers products and/or services to consumers remotely.

Distance contract: A contract concluded as part of an organized system for distance selling of products and/or services, using one or more techniques for remote communication up to and including the conclusion of the contract.

Remote communication technique: A means that can be used to conclude a contract without the consumer and the entrepreneur being physically present in the same space at the same time.

General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2 – Company Identity

Trade Name: Gran & Co.
Customer Service Email: granandco.uk@gmail.com 

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded where the general terms and conditions can be viewed at the entrepreneur’s premises and that they will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, then, in deviation from the previous paragraph, and before the contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge upon request.

If specific product or service conditions apply in addition to these general terms and conditions, then the second and third paragraphs apply accordingly, and in case of conflicting terms, the consumer can always rely on the provision that is most favorable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or annulled, the agreement and these conditions shall remain in force for the rest, and the relevant provision shall immediately be replaced in mutual consultation by a provision that approaches the intent of the original provision as closely as possible.

Situations not covered by these general terms and conditions should be assessed ‘in the spirit’ of these conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our terms should be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to certain conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur reserves the right to modify and adjust the offer.

The offer includes a complete and precise description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, they will be a truthful representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are for guidance only and cannot serve as a basis for compensation or contract cancellation.

Product images are a truthful representation of the offered products. However, the entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains information that clearly informs the consumer about the rights and obligations associated with accepting the offer. This includes, in particular:

The price, excluding customs duties and import VAT. These additional costs will be at the consumer’s expense and risk. The postal and/or courier service will apply a special arrangement for postal and courier services concerning the import process. This arrangement applies when the goods are imported into the EU destination country. The postal and/or courier service will charge VAT (possibly along with any customs clearance fees) to the recipient of the goods.

Any shipping costs.

The method by which the contract is concluded and the required actions.

Whether the right of withdrawal applies.

The payment, delivery, and execution method of the contract.

The period during which the offer can be accepted, or the period in which the entrepreneur guarantees the price.

The tariff for communication via remote communication, if the use of such technology results in a different charge than the standard rate for the chosen communication method.

Whether the contract will be archived after its conclusion and how the consumer can access it.

How the consumer can check and, if necessary, correct the information provided before finalizing the contract.

Any other languages in which the contract can be concluded, besides Danish.

The codes of conduct the entrepreneur has committed to and how the consumer can access these codes electronically.

The minimum duration of the distance contract in the case of a long-term agreement.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of Article 4, when the consumer accepts the offer and meets the stated conditions.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. As long as this acceptance has not been confirmed by the entrepreneur, the consumer may cancel the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can make electronic payments, the entrepreneur shall take appropriate security measures.

Within the limits of the law, the entrepreneur may investigate whether the consumer can meet their payment obligations and any other relevant factors necessary for a responsible conclusion of the agreement. If, based on this investigation, the entrepreneur has legitimate reasons not to enter into the agreement, they have the right to refuse an order or request or to attach special conditions to its execution.

Upon delivery of the product or service, the entrepreneur shall provide the consumer with the following information, either in writing or in a manner that allows the consumer to store it on a durable medium:

  • The business address of the entrepreneur where the consumer can submit complaints.

  • The conditions and procedures for exercising the right of withdrawal or a clear statement that the right of withdrawal does not apply.

  • Information on warranties and available after-sales services.

  • The information specified in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement.

  • The conditions for terminating the agreement if it lasts longer than one year or is of indefinite duration.

In the case of a long-term agreement, the provisions of the previous paragraph only apply to the first delivery.

All agreements are concluded subject to the availability of the relevant products.

Article 6 – Right of Withdrawal

The consumer has the right to cancel the agreement without providing any reason within a period of fourteen days. This period begins the day the consumer or a third party designated by the consumer receives the product.

To exercise the right of withdrawal, the consumer must inform the entrepreneur of their decision to withdraw from the agreement within the fourteen-day withdrawal period. The consumer can do this by completing a clearly formulated form provided by the entrepreneur or by sending another unequivocal statement to the entrepreneur’s contact address.

The entrepreneur will promptly send the consumer an acknowledgment of receipt of the withdrawal.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to products made according to the consumer's specifications, products that deteriorate quickly or have a short shelf-life, or products that, for hygiene reasons, cannot be returned if the consumer has broken the seal.

Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the return costs will be at their expense unless the entrepreneur has indicated that these costs will be covered. The product must be returned in its original condition and packaging, including all accessories, instructions for use, and proof of purchase.

Consequences of Withdrawal

If the consumer cancels the agreement, they will receive all payments made up until that point, including standard delivery costs, within fourteen days of the withdrawal. However, the entrepreneur will not cover additional costs, such as those for faster delivery options or extra services.

Article 7 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to agreements regarding the delivery of products that:

Are made according to the consumer's specifications;

Are intended to deteriorate or expire quickly (such as perishable goods);

Have been opened by the consumer after delivery and, for health or hygiene reasons, cannot be returned;

Are sealed and have been opened by the consumer after delivery.

If the right of withdrawal does not apply, the consumer will be informed of this before placing the order.

Article 8 – Prices and Payment

All prices mentioned include VAT, unless otherwise stated. Prices are subject to changes, such as price increases from suppliers or increases in taxes or duties.

Payment must be made in advance unless otherwise agreed. The consumer can pay using the payment methods offered on the contractor’s website, such as iDEAL, credit card, or PayPal. If the consumer chooses another payment method, the terms and rates applicable to that payment method will apply.

If the consumer fails to make payment, the contractor has the right to suspend or terminate the agreement and impose any costs.

Article 9 – Delivery and Performance

The contractor will adhere to the agreed delivery date and deliver the product within the agreed period. If a product cannot be delivered on time, the contractor will promptly inform the consumer and deliver the product as soon as possible. In case of non-delivery, the amount paid will be refunded to the consumer.

Delivery of products will take place at the address provided by the consumer. Shipping costs will be clearly stated before the consumer places their order.

Artikel 10 – Garanti og overensstemmelse

Entreprenøren garanterer, at produkterne lever op til aftalen, de i tilbuddet nævnte specifikationer og de rimelige krav til holdbarhed og/eller anvendelighed. Hvis produktet viser sig at have fejl inden for garantiens varighed, har forbrugeren ret til gratis reparation eller et erstatningsprodukt, medmindre skaden er forårsaget af forkert brug eller uagtsomhed.

Garantien gælder kun, når forbrugeren har brugt produktet korrekt og i overensstemmelse med de medfølgende brugsanvisninger. Garantien dækker ikke skader forårsaget af ulykker, forsømmelse, forkert opbevaring eller normalt slid.

Article 11 – Liability

The contractor is not liable for damages caused by the incorrect use of the product or damages caused by third parties. The contractor's liability is limited to the value of the order, unless there is intent or gross negligence involved.

The contractor is not liable for indirect damages, such as consequential damages or data loss.

Article 12 – Complaints

The contractor has a complaint procedure that the consumer can follow if there is a complaint about a product or service. The consumer can submit their complaint via the contact address provided on the company's website. The contractor will address the complaint within a reasonable time, typically within 14 days.

If the consumer is not satisfied with the handling of the complaint, they may contact an independent dispute resolution commission for mediation.

Article 13 – Intellectual Property Rights

All rights related to the contractor’s products and services, including but not limited to copyrights, trademarks, and other intellectual property rights, remain the property of the contractor. The consumer may not reproduce, distribute, or otherwise use these products or services without prior permission from the contractor.

Article 14 – Force Majeure

In the event of force majeure, the contractor is not liable for failing to fulfill obligations under the agreement. Force majeure is understood as any circumstance beyond the contractor's control that temporarily or permanently prevents the fulfillment of the agreement, such as but not limited to natural disasters, wars, strikes, or technical failures.

Article 15 – Applicable Law and Disputes

All agreements between the contractor and the consumer are subject to Danish law. In the event of disputes, the competent court in the contractor's place of residence shall have jurisdiction, unless another court is competent according to the law.